SNH AI – SMS Messaging Terms of Service

1. Program Description

SNH AI provides AI-assisted SMS messaging services on behalf of automotive dealerships for customer care purposes, including responding to consumer inquiries, coordinating appointments, and providing updates related to an active vehicle or dealership inquiry.

Messages are conversational and directly related to a consumer’s expressed interest in a dealership product or service.

2. Opt-In and Consent

Consumers may receive SMS messages if prior SMS consent is verifiable in the dealership’s customer relationship management (CRM) system, or after providing explicit handset-level consent directly.

If SMS consent is not already verifiable, SNH AI (on behalf of the dealership) will send a single compliance message requesting confirmation. Consumers must reply using an affirmative keyword or response (such as “YES,” “START,” or another clear confirmation) to opt in and confirm they wish to receive text messages related to their inquiry or appointment coordination. No additional SMS messages are sent unless and until an affirmative reply is received.

By sending an affirmative reply, you provide express consent to receive text messages from the dealership related to your inquiry and appointment coordination.

3. Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP.
After you send STOP, you will receive a confirmation message that you have been unsubscribed, and you will no longer receive SMS messages from this program.

If you wish to resume messages in the future, you may re-initiate contact with the dealership or opt in again through the same process.

4. Help and Support

If you need assistance or are experiencing issues with the messaging program, reply HELP at any time for additional information.

You may also contact us directly at:
Email: security@snh-ai.com

5. Message Frequency and Charges

Message frequency varies based on your inquiry and interaction with the dealership.

Message and data rates may apply for messages sent to you and from you. Please contact your wireless provider for details about your messaging or data plan.

Carriers are not liable for delayed or undelivered messages.

6. User Responsibilities

By participating in this messaging program, you agree to:

• Provide accurate contact information

• Use the service only for lawful purposes

• Not misuse or interfere with the messaging service

SNH AI reserves the right to suspend or terminate messaging access if misuse or abuse is detected.

7. Data Usage and Privacy

SNH AI collects and processes personal data only as necessary to provide the messaging service and on behalf of participating dealerships.

For details on how we collect, use, and protect personal information, please review our Privacy Policy: https://www.snh-ai.com/policies

8. Disclaimer and Limitation of Liability

The messaging service is provided on an “as-is” basis. SNH AI makes no guarantees regarding message delivery timing or availability.

To the maximum extent permitted by law, SNH AI is not liable for any damages arising from the use or inability to use the SMS messaging service.

9. Contact Information

For questions about these Terms of Service, please contact:
SNH AI
info@snh-ai.com
https://www.snh-ai.com