In our last post, we introduced the concept of digital employees and how SNH AI’s Autonomous Workforce Platform is designed to help background screening companies run key processes with speed, accuracy, and compliance.

Now, we’re sharing a real-world example from a background screener who deployed digital employees to meet rising client expectations, eliminate backlog, and improve turnaround time without increasing headcount.

This success story, shared during our latest webinar, highlights the tangible results that background screening teams can achieve by bringing digital coworkers into their operations.

The Challenge: High Volume, High Stakes

A leading background screening firm came to SNH AI facing a familiar scenario.

Their team was managing a growing number of verifications manually, with each request involving multiple outreach attempts, documentation requirements, and follow-up cycles. The volume was steady year-round and surged during peak seasons. Keeping up meant stretching staff thin, juggling queues, and constantly adjusting schedules to meet client expectations.

Key operational pain points included:

• Manual work creating bottlenecks and delays

• Staff capacity limits during spikes in demand

• Challenges maintaining SLA targets

• Difficulty scaling without adding more headcount

The team needed a dependable solution that could keep pace with rising client needs while preserving accuracy and compliance.

The Deployment: A Digital Employee Named Avery

Rather than continuing to hire and train more human staff, the company deployed a digital employee named Avery.

Avery is a pre-trained digital worker built on the Autonomous Workforce Platform, designed to execute verification processes from start to finish. Once configured to the company’s preferences and rules, she was ready to begin producing value within weeks.

Avery now handles the full lifecycle of manual verifications:

• Locating the correct contact

• Sending outreach messages

• Following up based on response likelihood

• Logging the outcome in the client’s system

• Reporting progress and completion metrics in real time

Avery operates 24/7, requires no onboarding cycles, and never slows down due to volume. She is governed by configurable business logic and maintains full audit trails for every interaction.

The Results: Efficiency, Accuracy, and Scalability

Within weeks of deployment, the results spoke for themselves.

70% reduction in manual verification work
Avery took over the most time-consuming parts of the verification process, freeing the human team to focus on exceptions and client communication.

70% reduction in operational costs
Replacing manual verification labor with a digital employee produced significant cost savings, without compromising on quality or timelines.

40% faster turnaround time
With Avery working continuously across time zones, verifications that used to wait in queues or depend on staff schedules could now be completed immediately.

>80% reduction in manual data collection
Avery handled outreach, follow-ups, and documentation consistently, reducing the need for human intervention and improving data accuracy.

Zero backlog, improved SLA adherence, and better resource planning
By automating an entire job function, the company eliminated the delays and variability that had previously limited throughput and responsiveness.

As we noted in the webinar,

“We’re now seeing a system where there’s zero wait time—whether you have one verification per minute or one million. That’s possible with digital employees who are built to scale as your needs grow.”

A Different Approach to Scaling Screening Operations

This deployment highlights a practical new way for CRAs to grow. Rather than expanding staff, companies can hire digital employees who are trained for the work, configurable to your environment, and auditable every step of the way.

Digital employees like Avery integrate with your systems, follow your SOPs, and take on full responsibility for executing a job function. That means fewer bottlenecks, clearer metrics, and better consistency across the board.

Conclusion: Proof in Practice

Digital employees are here today, working inside screening teams, delivering measurable results, and helping CRAs operate with greater confidence.

If you read our previous article on what digital employees are and how they work, this case study shows what happens when the concept is put into practice. When you are ready to scale efficiently and deliver consistent performance without growing headcount, a digital employee may be the next team member you need.

For more information, watch the full recording now or contact us today.